Refunds, Returns & Exchanges Policy

We Want You To Love Your Purchase

If you are not completely happy with your order, we’re here to help.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at hello@mazeadaptive.com.au.

Please include:

• Your order number
• Photos of the item
• A brief description of the issue

If approved, we will offer:

• A replacement
• Store credit
• Or a full refund

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless faulty:

• Socks
• Clearance/sale items

Refund Processing

Approved refunds will be returned to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item is faulty or incorrect.